Privacy Policy

Lakhera Global Services Pvt. Ltd. ("LGS," "we," "us" or "our") respects your privacy and is committed to protecting personal data in accordance with India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), and applicable data protection requirements in the jurisdictions where we operate, including the United Arab Emirates. This Privacy Policy explains what information we collect, how we use it, and the rights available to you.

1. Who This Policy Covers

This policy applies to visitors of www.lakheraglobalservices.com, individuals who submit an enquiry through our website or offices, prospective and current clients, job applicants, and other individuals who interact with LGS in India or the UAE.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, company, email address, phone number, and the content of any enquiry, mandate request, job application or message you submit through our forms, email or phone.
• Information recorded when you use the enquiry form — submitting the form on this website stores what you typed on a server we operate, so that your enquiry reaches us even if email delivery is delayed. Alongside it we record the time, the page you sent it from, and a one-way hash of your network address used only to limit abuse of the form. Your network address itself is not stored against your enquiry. We send you an acknowledgement at the address you give us.
• Information collected automatically — such as IP address, browser type, device information, pages visited and time spent on the site, collected through cookies and similar technologies.
• Information from third parties — such as information shared by a partner, referrer or publicly available professional source, where relevant to a business enquiry.

3. How We Use Your Information

We use personal data to:

• Respond to enquiries and assess mandate or business requests;
• Provide, operate and improve our services and website;
• Communicate with you about your enquiry, engagement or application;
• Meet legal, regulatory and contractual obligations;
• Maintain the security and integrity of our systems.

4. Our Legal Basis for Processing

Under the DPDP Act, we process personal data on the basis of your consent (for example, when you submit a form on this website) or where processing is otherwise permitted, such as to respond to a request you have initiated or to comply with a legal obligation. Where we rely on consent, you may withdraw it at any time by contacting us using the details in Section 14.

5. How We Share Information

We do not sell personal data. We may share information with:

• Service providers who support our website, communications or business operations, under confidentiality obligations;
• Professional advisors, where necessary for a specific engagement;
• Regulatory or government authorities, where required by law;
• A successor entity, in the event of a merger, acquisition or restructuring of LGS itself.

6. International Data Transfers

Because LGS operates across India and the UAE, personal data may be accessed or stored in either jurisdiction as needed to support your enquiry or engagement. Where data is transferred internationally, we take reasonable steps to ensure it continues to receive an appropriate standard of protection.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including to meet legal, accounting or reporting requirements. Enquiry and mandate-related information is retained for the duration of any resulting engagement and for a reasonable period afterward, after which it is deleted or anonymised.

For enquiries submitted through the form on this website, that period is 365 days from the date we receive it. After that the record is permanently deleted, not archived. Where an enquiry leads to an engagement, the resulting client records are held under the engagement's own terms rather than this one.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to operate correctly and to understand how visitors use the site. You can control cookies through your browser settings; disabling cookies may affect some website functionality.

9. Data Security

We apply reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your personal data, subject to legal retention requirements;
• Withdraw consent where processing is based on consent;
• Register a grievance regarding how your personal data has been processed.

To exercise any of these rights, contact us using the details in Section 14 or reach our Grievance Officer directly in Section 12.

11. Children's Privacy

Our website and services are intended for business use by adults and are not directed at children. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

12. Grievance Officer

Name:

[Add designated Grievance Officer name]

Designation:

[Add designation]

Email:

contact@lakheraglobalservices.com

Address:

Vista Tower, Sector 75, SAS Nagar, Mohali, Punjab, India

This section must be completed with a genuinely designated individual before this policy is published live — an unnamed Grievance Officer does not meet the intent of the DPDP Act.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated through this website.

14. Contact Us

For questions about this Privacy Policy or how your personal data is handled, contact us at:

Lakhera Global Services Pvt. Ltd.
Vista Tower, Sector 75, SAS Nagar, Mohali, Punjab, India
Email: contact@lakheraglobalservices.com
Phone: +91-75085-55511